Making A Purchase
Making a purchase could not be easier. Just browse the site and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.
We accept most debit and credit cards (excluding AMEX) and PayPal. Please note: SagePay and PayPal take payment at the time of purchase. When payment information is taken over the telephone we take payment just before the order is shipped.
If you are shopping from outside of the UK, place your order in the normal way and your credit card company/bank will convert the transaction to your own currency.
You can also pay us offline using your debit/credit card, mail us a UK cheque/postal order or pay with Bank Transfer/BACS. Payment is required within 7 days of making the purchase.
We aim to ship all items within 7 days if all items are in stock. However most orders are received within 3 business days. If your order is time-sensitive we urge you to call us to check stock by calling +44 (0844) 736 5816.
If some of your order is not is stock we will aim to dispatch these items within 14 days of your order. If, in the unlikely event, that we are not able to send your items within 30 days we will contact you.
We will deliver outside of the EU but will not accept responsibility for customs charges due from larger orders. Please check your countries import charges before ordering.
Unless we agree a longer time for delivery of your order with you, we will always deliver you goods within 30 days. If we are unable to fulfill your order within 30 days we will inform you immediately and if you are in agreement arrange another time for delivery of your order. If 4awe cannot arrange another time for delivery we will gladly refund any money you may have paid and/or cancel the order.
If your item is not in stock we will back order it for you. You will always have the option to cancel your item if you would rather not wait.
Shipping And Handling
PetzUK uses Royal Mail for smaller orders. We also use a next-day courier for heavier items or orders of a higher value.
Our delivery charges are very straightforward and are outlined below:
UK and Northern Ireland
Flat rate shipping of £3.95 for all orders under £100.00. For orders between £100.00 and £249.99 flat rate shipping is £7.95 and allows us to use a courier service. For all orders over £250.00 within the UK shipping is free.
Europe (including ROI)
Flat rate shipping of £6.95 for all orders under £100.00 For orders between £100.00 and £249.99 flat rate shipping is £12.95. For orders over £250.00 we charge £24.95 to enable us to use a courier.
Flat rate shipping of £9.95 for all orders under £100.00 (weight permitting). For orders between £100.00 and £249.99 flat rate shipping is £14.95. For orders over £250.00 we charge £29.95 to enable us to use an express courier.
NOTE: Oversized or Heavy items (such as beds/bowls/shampoos) being shipped outside of the UK may incur additional shipping costs. Please email us at orders@PetzUK.com for a shipping cost.
PetzUK wants to ensure you are happy with your order.
If you receive a product that is different from the description given, damaged or faulty please contact us and we will happily replace the item or refund the cost. All faulty or damaged goods should be notified to PetzUK within 7 days of the delivery of the order.
If you purchase an item that you do not wish to keep for any reason, PetzUK will be happy to refund the purchase price excluding any postage and packing costs. You must send this item back in pristine condition with labels attached and all original packing in tact. PetzUK reserves the right not to refund if the item is not returned in a resaleable condition.
If you purchase an item that is the wrong size we will exchange it for another size (or a refund if no appropriate size is available/exists excluding any postage and packing costs).
Please use the returns function on this website, e-mail or call us to arrange a replacement or a refund.
The item(s) should be returned to us at
Returns Dept. PetzUK, 3 Balgores Square, Gidea Park, Romford, Essex RM2 6AU
Your statutory rights are not affected. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.
If you need to contact us, please email us at orders@PetzUK.com. Alternatively, you can call on (0844) 736 5816 or write to us at PetzUK, 3 Balgores Square, Gidea Park, Romford, Essex RM2 6AU
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice.
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us or from another trader in the future.
The type of information we will collect about you includes:
Credit/debit card details
We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by e-mailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code.
This site contains links to other sites. PetzUK is not responsible for the privacy practices or the content of such Web sites.
This site gives users the following option for changing and modifying information previously provided: You can send email to webmaster@PetzUK.com
Contacting the Web Site
If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact: webmaster@PetzUK.com
PetzUK do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes